“The mission of the Martin County Regional Communications Center shall be to provide timely, efficient, and convenient access to public safety services to the citizens of the region, those visiting, or those passing through while ensuring the safety of the responder community.”
911 CENTRAL COMMUNICATIONS
Martin County 911 Central Communications is a 24-hour emergency communications center responsible for all law enforcement, fire, emergency medical service (EMS), emergency management, and other county agencies located inside of Martin County.
The Communications Center, located at 1528 Prison Camp Rd in Williamston, features the latest in technology to assist our team of eight (8) Telecommunicators, one (1) Assistant Director (1), and one (1) Director in allocating appropriate emergency resources in an accurate, timely and efficient manner. Technologies include: Next Generation (NextGen) enhanced 911 ESInet phone system with integrated mapping and location services, Text-to-911, VHF and 800Mhz (VIPER) radio system with redundancy circuits, electrical and telephone redundancy, digital recording of all phone/radio/text/screens with automatic backup, automatic texting of critical call data to Fire/EMS members, live CAD feed mobile app for responders’ mobile devices, real time CAD feed to mobile data terminals in the field for Fire/Law/EMS, and digital mapping/addressing including an emergency response plan for every address located inside Martin County.
- Martin County Sheriff’s Office
- Williamston Police Department
- Robersonville Police Department
- All Martin County/Municipal Fire Departments
- All Martin County/Municipal EMS/Rescue Departments
- Emergency Management
- NC Forestry Service
- Martin County Probation/Parole
- Water/Sewer/Utilities Emergency
- Other agencies as requested
When should I call 911?
- To report a life-threatening emergency or when someone has been injured
- To report a fire or smoke
- To report an automobile accident
- To report a crime in progress or one that has just occurred
- To report suspicious activity in progress
- Whenever you feel your safety in danger
Things to remember when calling 911.
- REMAIN CALM and answer the Telecommunicator’s questions. He or she is asking questions in order to get you the help that you need.
- Determine, as best you can, your location. Address, intersections, business/resident names are all helpful.
- The nature of your emergency.
- Details about the emergency such as a physical description of the person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms of a person who may be hurt.
- YOU are ultimately responsible for your safety. Never remain in a burning building or dangerous situation to call 911. GET OUT and call from a safe location if you can.
Emergency Medical Dispatch (EMD)
Emergency Medical Dispatch (EMD) protocols are in place in 84 of North Carolina’s 100 Counties. EMD strives to provide a higher level of service to callers reporting medical emergencies by obtaining detailed information about the caller's condition, accessing symptoms, and (when applicable) providing pre-arrival instructions to callers in an effort to sustain life until trained EMS members can arrive.
The use of EMD protocols by our Telecommunicators DOES NOT delay EMS response time, rather it seeks to obtain more complete information about the patient in order to give the responders a better idea of the scene prior to their arrival. This enables the responders to begin formulating plans, gathering needed supplies, and assigning tasks prior to arrival. EMD also empowers the caller (when applicable) to begin treatment of the patient immediately.
Our Telecommunicators have been trained, tested, and certified by the International Academy of Emergency Dispatch and the NC Office of Emergency Medical Services to provide this service and operate under the authority of the Martin County EMS Director.
Things to know about EMD:
- You may be asked to provide first aid or basic lifesaving actions to preserve life. Our staff will provide instructions for you. Please know that any instruction is in an effort to save the life of the patient.
- REMAIN CALM. You may be an active participant in the care of the patient. It is imperative that you remain as calm as possible and follow the instructions of the Emergency Medical Dispatcher.
- EMS staff members are dispatched very early during the call. Just because you are speaking with the Telecommunicator, does NOT mean that help has not already been dispatched.
- This service has been shown to preserve life, increase efficiency, and provide better service when put in place. EMD has been practiced in 911 centers since the late 1970s and has nearly 30 years of research to back up its effectiveness.
Awards and Recognitions:
- Four State level awards for exceptional service (2017, 2019, 2020, and 2022)
- Critical Incident Team (CIT) training for all staff
- Critical Incident Stress Management Team
- High level compliance. Emergency Medical Dispatch (EMD) protocols
- Mobile Crisis Certification for Suicidal Callers